Mastering Difficult Conversations

In the workplace, difficult conversations can be a challenge for many. If you struggle with effectively addressing sensitive topics with your employees, this video is a must-watch. Kellie Jansen shares three essential steps to establish a positive line of communication within your team.

📝 PLAN IT | Going off the cuff often hinders conveying your message in a supportive and constructive manner. Take the time to plan and write down what you want to say beforehand.

👂🏼ACTIVELY LISTEN | Listening is paramount. Prioritise listening over speaking. Give your undivided attention and listen with the intent to respond effectively.

🗣️ COMMUNICATE YOUR 'I' STATEMENTS | This technique fosters communication without being critical. Replace accusatory phrases like 'You have, you need...' with personal expressions such as 'I feel, I need...' to convey your perspective without putting others on the defensive.

By employing these techniques, you will enhance your ability to communicate effectively with your employees. Start implementing these steps today and pave the way for productive and constructive conversations in your workplace.